Frequently Asked Questions

Click the blue 'Register' button at the top right of the screen, that will take you to our online pre-assessment and housing application form. If you are eligible to apply, don't forget to send us any supporting information we ask for so that your application can be properly assessed.
The houses we advertise are mainly from councils and housing associations so, by law, we have to check that you are eligible to apply for housing. We also have to make sure we allocate tenancies fairly. By registering, we have the information we need to make sure that those who have the greatest need are given priority for housing.
Once you have submitted your application, it can take between 4 to 6 weeks for it to be assessed. You may be asked for supporting information before a decision can be made on your eligibility to the register. When a decision has been made, you will be sent an email or letter which will explain your banding, bedroom need and which Local Authorities you have a confirmed Local Connection to. Only contact us if you haven’t heard from us within 6 weeks.
You will be unable to start bidding on properties until your application has been assessed. When you receive the decision letter from us stating that your application has been made live, you will then be able to login to your application and start bidding for properties.
It is now possible for applicants who already have an account to log into their account and upload more documents if required by the council. Navigate to the “Your Account” page and click ‘Add supporting documents to my application’. You'll be given a drop down list of document types to upload for various household members. For example, passport, child benefit award letter, doctors letters or an OT letter for a medical issue. Applicant’s will receive the email receipt either when they have clicked that have added all the documents and / or when they click a button that says ‘Email me a receipt of documents uploaded in this session’. Your document is then sent to the council and added automatically to your application, there is no need to contact the council unless advised to do so.
Read the first and see what we take into account when we assess your banding. If you still think your band is incorrect, then contact your local Homeseeker Plus team to discuss your application further. Click here for the Contacts Page
If you login to your account, you'll see a 'Have your circumstances changed?' button. If you click that, you can complete a new application form, updating any information which may have changed and submitting it at the end. After submitting this to us you will be unable to bid until your application has been re-assessed, since your changes may make a difference to your banding or bedroom need.
You need to sign in first (if you are logging in for the first time you need to create a password and activate it from your email account). Once you have logged in, you should click 'View Homes' to see what properties you are eligible for. Click on the advert of any properties you want to bid on, check the details on the advert and make sure it's a property you're interested in, and click the 'Place Bid' button.
Once the bidding closes, staff will start to process the shortlist. This can happen from a few days to a few weeks after the shortlist closing. If you click on My Bids, you can see the outcome of the bids you have placed and whether you were successful or not.
That depends upon the type of property you need and where you would like to live. See the feedback section opposite for more information. Two bedroom bungalows, four bedroom houses and properties that are adapted for people with a disability, tend to be in short supply.
If you do not have an email address to allow you to register, you should contact your Local Authority using the details on the Contact Page to discuss this further or go here to create an email address click here
Normally you would not be eligible however there may be circumstances where this can be reconsidered (such as if an applicant is in severe negative equity or have a medical need which cannot be met in their current home) and so it will be best to discuss this further with your Local Authority.
While there is not a set limit to the amount you have in savings, if when your application is assessed it is decided you have enough in savings to meet your needs on the open market, you may be deemed ineligible for entry onto the Housing Register.
While there is not a set limit to the amount you can earn as a household in a year, just as with savings, if when your application is assessed it is decided you earn enough to meet your needs on the open market, you may be deemed ineligible for entry onto the Housing Register.
While we can appreciate the need for additional room while pregnant, as per the Homeseeker Plus Policy, your bedroom size will remain the same until you have had your child. In order for us to award you the additional bedroom need, you will need to provide us with their Birth Certificate.